— Questions
Frequently asked questions.
Everything on this page is readable without an access code. Materials are supplied strictly for in-vitro laboratory research by qualified professionals — not for human or veterinary use.
Ordering & access
Who can order, and how access to pricing and checkout works.
Sealed laboratory research materials, supplied to qualified professionals for in-vitro laboratory work only. Nothing on this site is a drug, supplement, cosmetic, food, or medical device, and no human or veterinary use is intended, implied, or supported.
Ordering is limited to qualified professionals working in a laboratory setting. Checkout requires an account and written acknowledgment of our research-use terms before an order can be placed.
Pricing, product pages and checkout are access-controlled so that ordering stays limited to qualified professionals. Informational pages — including this one — stay open to everyone.
Email support@northstarbiolabs.com with the details of your laboratory work and we will review the request.
Yes. Any five eligible items in one order receive 5% off, and any ten eligible items receive 10% off. Eligible items are those priced above $25, and the discount is calculated at checkout across any mix of materials.
Shipping & delivery
How orders leave our facility and reach your bench.
Orders ship domestically with tracked carriers. Materials are shipped factory-sealed with protective inserts, and temperature-sensitive items include insulation matched to the transit window.
In-stock orders are packed and dispatched on business days, with tracking emailed as soon as the label is generated.
No. Northstar Bio Labs ships domestically only and cannot accept international orders.
Free standard shipping applies to eligible orders of $150 or more, and free express shipping applies to eligible orders of $350 or more. Eligibility is based on the merchandise subtotal after discounts and before tax. The Shipping page carries the current terms.
Contact support with your order number and photographs within the window described on the Refunds page and we will arrange a replacement or refund.
Products & documentation
How materials are identified and what paperwork is available.
Each item is listed by material name and by variant-specific fill size, so the exact material and quantity being ordered is never ambiguous.
Email our team with the details printed on your vial label and we will share the available documentation.
Identity and purity are characterized by reverse-phase HPLC and confirmed by mass spectrometry at an accredited independent laboratory.
Storage & handling
What to do when a shipment arrives.
Vials are shipped sealed and should be stored cold and protected from light per standard laboratory practice. The storage condition that applies to a given item is listed on its product page.
Inspect the package on arrival, check each item against the packing list, and move the contents into their listed storage conditions promptly. Transit insulation is sized for the shipping window, not for storage.
No. We cannot provide dosing, administration, reconstitution, protocol, medical, or veterinary guidance of any kind. Support is limited to orders, shipping, and documentation.
Payments & refunds
How you pay, and what happens if something goes wrong.
We accept cryptocurrency through a secure payment processor, plus PayPal, Zelle and Venmo transfers. We never handle or store card numbers.
Yes. Both are entered in the same promotion field at checkout, and the discount is applied to your order total before payment.
Refund and replacement terms, including the window for reporting a problem, are set out in full on the Refunds page.
Contact
Where to send each kind of question.
orders@northstarbiolabs.com for order status, shipping and tracking questions.
support@northstarbiolabs.com for general enquiries and access questions, and wholesale@northstarbiolabs.com for wholesale enquiries.
Still have a question?
Our team answers order, shipping and documentation questions on business days.